Support
Email: hello@resyncapp.com.au
Please include your iPhone model and what you were doing when the problem happened.
- Emergency: 000
- Lifeline (24/7): 13 11 14, or text 0477 13 11 14
- Suicide Call Back Service (24/7): 1300 659 467
- Beyond Blue (24/7): 1300 22 4636
- 13YARN (24/7): 13 92 76
- Kids Helpline (ages 5 to 25): 1800 55 1800
Common questions
How do I cancel ReSync Plus?
Open your iPhone's Settings, tap your name, then Subscriptions, then ReSync. Cancel at least 24 hours before your renewal date. You'll keep Plus until the end of the period you've paid for.
Will I be charged after the free trial?
Yes, unless you cancel before the 7 days are up. ReSync shows a reminder on your Today screen from day 5 with your charge date.
I paid but Plus isn't unlocked
Go to Settings in ReSync and tap Restore purchases. Make sure you're signed in with the same Apple ID you paid with.
How do I get a refund?
Apple handles refunds. Request one at reportaproblem.apple.com.
How do I connect Apple Health or Oura?
In ReSync, go to Settings → Connected apps. You can choose exactly what ReSync can read and disconnect at any time.
How do I export my journal?
Go to Journal → Export, choose the dates and journal types, then share or save the PDF.
How do I delete my account and data?
In ReSync, go to Settings → Delete my account and data. This permanently removes your account, check-ins, tasks and journal.
Is the Companion a therapist?
No. It's an AI companion for planning, reflecting and getting unstuck. It can make mistakes and isn't therapy or medical advice. For ongoing support, a GP can arrange a Mental Health Treatment Plan for subsidised psychology sessions.